Roy Austin

Roy Austin, Director, Director, Information Technology
Graham Enterprise, Inc.

Roy Austin, IT Director for Graham Enterprise, Inc., is responsible for Technology applications & operations in the organization’s Corporate and Retail business units.

Graham Enterprise, Inc. was in the midst of a major rebranding campaign of their legacy convenience store and car wash brands to the newly create Trio brand when Roy joined the team, which was an intriguing challenge to jump right in the middle of. The campaign has a focus on unified branding, a great new food service program including fresh and take-and-bake pizza, tunnel car washes and of course, the fantastic customer service that the Graham family is known for.

Prior to joining Graham Enterprise, Inc. in November of 2024, Roy was Director of IT Solution Delivery for Global Retail at Calgary, Alberta-based Parkland Corporation and was responsible for POS and BOS applications across Parkland’s vast estate of retail locations in 27 countries.

Roy worked in various roles for Kroger’s Technology division for over 20 years. During those years, he supported their various convenience store chains which were sold to EG Group in 2018.

With the EG Group acquisition of Kroger’s convenience store assets, he was named Head of Applications for the newly formed EG America. Roy was responsible for helping to lead the technological decoupling efforts from Kroger’s systems, as well as integrating EG Group’s other acquisitions (from 800 to 1200 stores) before departing in 2020.

His experiences in convenience store technologies are:

• Retail POS Deployment/Support – NCR RPOS, Gilbarco Passport, Verifone Commander, Bulloch, Artisoft POS, RapidRMS
• QSR POS Deployment/Support – NCR RPOS/Aloha/KPS, Subway, Charleys Philly Steaks, Dairy Queen, Taco Bell, Arby’s, Burger King
• Major Oil Brand Integrations – BP, Shell, ExxonMobil, ConocoPhillips, Sinclair, Cenex, Arco, Marathon, Valero, Chevron
• Loyalty – PDI Excentus, P97, KRS/Ignite Retail Technology, Artisoft SpeedPay, Major Oil Proprietary
• Mobile – P97, Zipline, Photon, Artisoft
• ERP Systems – PDI Enterprise & Envoy, SSCS, Dynamics GP, Eurodata