Latest VGN Lens Articles
NACS Convenience Summit Europe in Warsaw Poland
Myra Kressner reflects on attending the NACS Convenience Summit Europe in Warsaw, Poland, where networking with VGN members and global retailers, along with store tours across fuel stations, convenience chains, and foodservice concepts, reinforced how customer experience and destination shopping continue to shape convenience retailing worldwide.
Generation Żabka: The Next Wave of Convenience
Lonnie McQuirter recounts a visit to Żabka Group's Warsaw headquarters, examining how the Polish convenience giant built retail media, app-based loyalty, and autonomous Nano stores into new growth engines. McQuirter draws transferable lessons for independent operators, from auditing fixed assets to finding the small, unglamorous gaps in a customer's day worth closing.
Developing the Next Generation of Leaders
The 2026 NACS State of the Industry Summit reinforced that behind all the data, metrics, and technology, customer experience remains the essential growth driver. Myra Kressner highlights a standout presentation introducing a framework for building loyal brand advocates, reminding convenience retailers that the brands that ultimately stand apart are those that make customers feel valued, understood, and remembered.







